Talesfromthefrontdesk

r/TalesFromTheFrontDesk: A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say …

Unless your company requires you to use a travel agency, don't use them. Ever. Kayak is an aggregator so the room could in fact be guaranteed. If it's pulled from your chain's booking site, for instance. Kayak shows that it's available and directs you to a third party site (generally) that might say it's available.Unless your company requires you to use a travel agency, don't use them. Ever. Kayak is an aggregator so the room could in fact be guaranteed. If it's pulled from your chain's booking site, for instance. Kayak shows that it's available and directs you to a third party site (generally) that might say it's available.She came, clearly sort of crazy, but had enough money to pay for a whole week, had her ID, and it wasn't a blacklisted address. She's short, old, buzzed hair, crazy eyes, came in barefoot. But despite the clearly crazy, manager had no procedural reason to refuse her, so he checked her in and said we'd keep an eye on it.227 votes, 46 comments. If there’s anything we can count on in the hotel industry, it’s crackpots who read the cancellation policy and then act like…The trash cans are near vending machines because you're expected to consume right by the vending machine and toss your trash there. But there's no trash can readily available out on the streets/park, etc. Street food vendors sell their ware with expectations that customers would eat right there and hand trash right back to them.How Dare You Not Remember ME! I normally work the PM shift at a 150 room hotel in just outside our downtown area. We average 20-40 check ins a night. One evening a lady, let's call her Joy, arrives to check in. She gives me her name and it's not on the reservation list. I check digital check ins -- not there.One patrols the hotel, the other sits at the back door, which is serving as our main entrance while construction is underway. But this is a first for me. Dialogue edited for clarity. Dramatis personae in order of appearance: Me, your narrator. BLS: guy in blue suit impersonating a bodyguard.

If you see an online price, book online. SERIOUSLY. : r/TalesFromTheFrontDesk. by Shyam09. If you see an online price, book online. SERIOUSLY. Some random lady (RL) calls. RL: "Hi! I'd like to know the price of one room for tonight." Me: "I have a non-smoking King size for $95 plus tax."If you work hard and do everything, you will get picked at. If you fuck off all shift, you get promotions and big smiles from managers. duardoblanco • 42 min. ago. Projecting their failures. They probably said it without even looking at the stock. It happens all the time in service. Every actual worker knows who sucks.As "checking in" is the universal hotel term for the process in which the front desk actual checks you into the hotel, and gives you keys. OG and OL continue to look at me like I'm the one without a brain as I continue to check them in. Meanwhile I'm giving the check in monolog on autopilot, wondering how the hell these people got to their age ...The bill mentions that California law specifically forbids fraudulently calling a critter a service animal. CAPC §365.7. $1000 fine, six months in jail. Granted, the law is mostly for people trying to sell fake service dogs, but it's not saying that it's not about people trying to bring pets where they shouldn't...We ARE Front Desk Agents!! We are NOT God, NOT officers of the Law, NOT your therapist, NOT I.T technicians who know how to fix the stupid computer in the business center (we will try our best though…) but in this case… we are NOT body guards. The other day I had a "guest" (who for whatever reason) decided he was gonna spark up a (very ...

Business trips aka a cheaters paradise. Backstory: Anyone who has worked in a hotel will completely understand this. I have seen so many times people cheating on their SO while on a "Business trip." In two different hotels I worked at, I would have a bellman minimum 2-4 times a week tell me how the two co-workers have two separate rooms, but he ... The mans room is totally fine btw. The price on his confirmation is CHF 230.00, exactly the same amount we have in our system. So it is just the womans room that seems very fishy. Anyways, thanks for some input and ideas and I will keep you updated once I hear back from the woman.Papa John's will give us half-off for pizza delivered to the front desk. Domino's gives us business cards and when we reach 10, we can trade them in for a free pizza. Its an ongoing struggle around here to be the one on duty when that 10th card is reached and we can order a pizza.But they won't be the idiots railing on a bong and figuring that a towel'd door is good enough to make up for their massive, stinky clouds of smoke. They'll be the ones taking itty bitty hits and blowing them carefully, through a carbon-filter tube, out the window.At an old property, housekeeping was taking heat for having vacant ready rooms turn out to be dirty. GM assumes housekeepers are being lazy. One weekend, 2nd FD agent shift calls manager stating they are getting sick at desk. FOM comes in to relieve him.

Allewie bed frame.

I don't understand how the bank returned her money when you provided the correct paperwork and receipts. It sounds like the bank owes you money if that's the case.Here’s the thing: your life is more important than your job. If you’re experiencing a medical emergency, get help. Full stop. If you are lucid and/or not choking, very clearly state “I am leaving now” by talking directly to them or leaving a note.Read the email. Check in is at 4. We'll have your room ready by 3, perhaps earlier, but it largely depends on how busy we are. Check out is at 11. This week I had one person show up at 8:55 and another show up at 11:11, walk to the fro t desk and tell me "I'm here to check in" not ask, tell me they are checking in 5-8 hours early with ...Couple try to steal from us but we knew their itinerary.... : r/TalesFromTheFrontDesk. by DadLoCo. I grew up in the B&B Hotel my parents owned for 28 years. We lived in Picton, New Zealand (top of the South Island) where people catch the ferry to the North Island (a three hour trip). So my parents had one motel unit attached to the B&B, and go ...It's NOT no problem. I'm working the desk and a Mom brings her hysterically crying 10-12 year old daughter to the desk. Tell her what you did, she tells her daughter. In between sobs the daughter tells me that she jumped up in the hallway and slapped the exit sign and it fell down. Her mom goes on to tell me that her daughter's going to ...

Hotel staying expert trying to get free room. This is kind of long and not anything extremely exciting. Something I felt like posting anyways. So for the past two weeks I've been running breakfast and the front desk. Our breakfast lady has gone MIA. Now we don't just have pastries and cereal for breakfast, we have to do a full hot breakfast ...Most of the time, the students will put their room numbers in the delivery app, and the driver will just bring it up. Sometimes, the driver doesn’t have a room number, so they’ll just drop it off at the desk the student to then quickly grab from me and shimmy away. This time…. Was different. One of the students ordered a large quantity of ...Speaking of calling in front of their staff. I once had a warranty return on a speaker, the cone was disintegrating. This was like 2004 so I had to call the vendor, state my case, they approved the warranty repair/replacement on the unit.Posted by TURRITONUTRICULA. Hurricane coming. Good time to call about those February reservations. Sandbags in place, packing up the usual goodies, and decided I would check voicemails that have come in this morning. 37 voicemails so far. (Our voicemail explains we are closed and evacuating) “Yes, I would like to discuss my reservations for ...Entitled Hockey Parents, Bad Parking, and nearly instant karma. This happened over 20 years ago now, sometime in the winter of 2001/2002 when I was working at the front desk of a large hotel. The hotel was a block from a large events center, which made it popular for anyone going to an event at the center.lol. I'm just picturing the GM of some hole in the wall on the side of a highway with a tall sign advertising rooms for $39.99 reading this and bubbling over with a smug sense of pride. Practically running over to their only front desk computer to open that saucy file. 8 days ago.This is definitely something your management needs to look into. If someone is paying for a suite then they should get a suite. Upgrades are only pending availability, not a guarantee. You want a guaranteed suite you book it and pay for it. It sounds like management did a poor job in training those front desk agents.Unless your company requires you to use a travel agency, don't use them. Ever. Kayak is an aggregator so the room could in fact be guaranteed. If it's pulled from your chain's booking site, for instance. Kayak shows that it's available and directs you to a third party site (generally) that might say it's available.

A lot of hotels use a "hotel king" for their beds. Standard King is 76" wide by 80" long. The California King Bed is more narrow, but longer (72" wide by 84" long). A "Hotel King" uses the smallest dimensions of both of those - it's the length of a standard king but the width of a California king. I would imagine most people are not familiar ...

227 votes, 46 comments. If there's anything we can count on in the hotel industry, it's crackpots who read the cancellation policy and then act like…How I quit my last hotel job. The last hotel I worked at was an absolute train wreck. If you don't believe me, I highly suggest you check my post history for the one called tonight We ruined someone's wedding. It is just one of many amazingly stupid and messed up things my hotel did. So, for context, my manager refused to hire new staff and ...I tried to make front desk fun but …. So I work night audit and if you work nights you know how some nights you just get so bored and would wanna do anything to occupy your time so you don’t sleep. Anyways I love having fun so I decided to make the front desk fun for me and my coworkers by creating a front desk game that they can play (they ...Most people see those and think they will never fall for them, when that is the exact purpose: a self-filtering pool of idiotic victims that will give the human scammer more time on actually viable prey. But targeted attacks rely on the complete opposite methodology. It isn't bulk, but targeted at a specific person.When an employee yells at a guest, that's absolutely unacceptable. INCORRECT. Both parties should be held to the standard of "Not being an asshole" if a guest acts poorly, it's only human nature to act poorly back. The difference is, the FD should have used their position as an employee over their volume level.r/TalesFromTheFrontDesk. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk. Retail employee?This is a standard at a lot of hotels. You check in fake reservations than a few days later you adjust off the revenue. The reason for this is the typical large difference between the standard reimbursement for the rooms guest redeem for free and the amount a hotel gets when they hit an occupancy threshold.r/TalesFromTheFrontDesk • guest threatens my employee over a billing mistake, returns later to demand a free room and threatens me next r/TalesFromTheFrontDesk •

Dead for a dollar rotten tomatoes.

Thurrock nub.

Roughly, 30 minutes later one of the cops returns. Detective has called a second time. Cop goes up and comes down, once again, finding nothing wrong. Things seem to quiet down for a while, but two hours later (roughly 3:45am) a third cop arrives. Detective has called once more, and the cop has heard from his fellow officers of our Detective guest.Got to use my favorite comeback for a jackass. There's a concert in town tonight. Which usually means on my shift I will have more than the usual (most of the time zero) number of jackasses, drunk or otherwise, on my night audit shift. Our hotel has a front parking lot, and a back parking lot (just as big) on the other side of the hotel. Finally got a call from the legend Mr. Patel. I started working front desk a few weeks ago and just finished training so it was my first day working alone at the desk. This afternoon I got a call from a guy claiming to be our owner which I knew right away it wasn’t. He was very aggressive, asking for my name and could I write down a tracking ...111K views, 5.5K likes, 55 comments, 63 shares, Facebook Reels from Jessica Vanel: Storytime from r/TalesFromTheFrontDesk! Who wants to see this as a …Welcome to the lobby of a hotel, where folks working the front desk have all had to deal with some ridiculous behavior. These stories were compiled from Reddit's r/TalesFromTheFrontDesk subreddit, and let's just say that some deal with entitlement, some deal with unfortunate smells, and some deal with shady guests. At the end of the day, though, the moral of all these stories is to respect the ...Welcome to the lobby of a hotel, where folks working the front desk have all had to deal with some ridiculous behavior. These stories were compiled from Reddit's r/TalesFromTheFrontDesk subreddit, and let's just say that some deal with entitlement, some deal with unfortunate smells, and some deal with shady guests. At the end of the day, though, the moral of all these stories is to respect the ...Front desk firing. My new friend at work got fired. Around 530 am on my off day one of the house keepers came into the hotel extra early. She noticed no one was at the desk. Housekeeper calls the gm when she can't find the front desk agent. Gm comes to the property checks the cameras. Sees my coworker going to a guests room.lol. I'm just picturing the GM of some hole in the wall on the side of a highway with a tall sign advertising rooms for $39.99 reading this and bubbling over with a smug sense of pride. Practically running over to their only front desk computer to open that saucy file. 8 days ago.I sit in chairs 80% of the night. Tall swivel chair behind the front desk, or the big comfy chairs in the lobby. If it's hot and humid I'll take my laptop and the cordless phone into the breakfast room where the AC is better. I'm spoiled here by the …People are generally understanding, if they ask for something simply say they are available at the front desk. If they push, you’re the only one at the desk and aren’t allowed to leave. I would rather have 100 negative reviews than a have a minor sexually harassed or assaulted under my watch. 99.We got rid of our smoking rooms in December. When guests ask why, we usually just tell them that people kept burning the sheets and stuff, which is technically true. The reality being is that even though we have signs plastered everywhere saying they can't smoke weed anywhere in the building, they still did.r/TalesFromTheFrontDesk • Guy who refused an upgrade to a suite comes out of his room a few hours later demanding to be moved to a 'better room.' r/TalesFromTheFrontDesk • ….

The trash cans are near vending machines because you're expected to consume right by the vending machine and toss your trash there. But there's no trash can readily available out on the streets/park, etc. Street food vendors sell their ware with expectations that customers would eat right there and hand trash right back to them.OnQ has a system where it will look at your no shows and availability and will set up a system to be overbooked so you can get that clean fill status. You can override the number they overbook you by but its a "feature". Check the alternate room type settings in the echeckin dashboard.Double unfortunately, it happened while I was at work. Even more unfortunately, I didn't notice because I was tending to a guest. Allow me to regale you with a tale of fear, confusion, panic, miasma, and the tragic loss of my dearly departed dinner... The day started as any other. I awoke from a restless sleep, still exhausted due to the very ...Status: 4.39 – collecting the bait. Jun 10, 2023. Ascent is a novel that unapologetically revels in itself and enjoys being in its own world without pretense. Completely devoid of cynicism, its infectious joy is one that a reader can really get …Try any beginner video that focus on stretching hips and leg muscles. 30 - 60 minutes, three times a week and my foot pain disappears. When I slack off, the pain slowly comes back. 1. MaidOfClarity • 1 yr. ago. I've had 5 people try to check in during my shift so far, which is only 2 hours done.Hereis the compilation of some of my favorite stories from the subreddit r/TalesFromTheFrontDesk, a place where hotel employees go to share their wild and wacky experiences. I hope you enjoy! Included stories are: Karen Wants All Animals Removed, Not Even the Top 10 Richest Guests, and Karen Gets Struck by Karma. ...Typically I tell them they're DNR'd and when they ask why the system pops up with their previous stay and a note saying why. Most of the time I'll tell them exactly why. They fucked up, caused me problems, and if it was bad enough to get you DNR'd, I'm not going to be nice to you. Edit: There has been ONCE where we had a guy that would keep ...r/Talesfromthefrontdesk What happens when you tell a spoiled adult customer that she can't listen to loud music in the hotel lobby? She calls her mommy on yo...I told her not to worry about it, I was there for a week, an hour or two wait wasn't gonna kill me. 10 minutes later the head of housekeeping was walking by and saw me sitting there with my luggage, turned to the desk and said "You didn't tell us it was him!". My room was ready 15 minutes later. Talesfromthefrontdesk, People recording customer service people as soon as they don't get their own way has to be one of the worst things about social media. So basically every hotel in the area is fully booked including the one I work at, and I know people must be struggling to find rooms because I've gotten at least 3-4 calls/walk ins looking for rooms the last ..., 227 votes, 46 comments. If there’s anything we can count on in the hotel industry, it’s crackpots who read the cancellation policy and then act like…, If a card gets declined, we cancel the reservation and make the room available. What we don't do, is call and notify the person (though I imagine an exception would be made for someone who does a lot of business with the hotel.) 99/100, this does not come back to bite us as the people end up no showing., You'll get no sympathy from me, Part 2. Part 1 Here. Sally has earned some sympathy. She checks out tomorrow because she doesn't have the money to stay at our hotel any longer. Nobody will rent to her because she has the eviction on her renters history. Plus, she told another hotel employee that she had a roommate who not only stole some of her ..., They don't get no discount. You make sure he got AAA." This DESPITE the fact that I'd made the reservation through AAA's site trying to find the closest place to just crash. Apparently AAA uses Travelocity as a back end and and there's no reference to AAA in the booking. Logged into the website, hit the "temp membership card button", walked ..., A small luxury tropical island resort. An older guy walks out of jewelry shop and comes right over to reception. He’s together with a much younger lady who’s twirling a sapphire bracelet on her hand., Freaky Hotel Guests. This post is referring to people who try to get front desk staff into their room for perverted reasons. A couple days ago, my friend was just telling me a story of how some person was trying to coerce them into their room by leaving them their key card. She then left a note the next morning with her contact information., For like two years, we have had only FOUR front desk employees, plus my manager, to work front desk. This math means that with 3 shifts a day, if two people request the same day off, the remaining three HAVE to work that day. A few times, I've expressed my frustration at this lack of wiggle room, but my manager acts like it doesn't bother him ..., My very own tale! I'm not sure how I ended up in this subreddit, because I neither work in the hospitality industry nor do I travel much. The stories always interest me though, so I've stuck around. But I finally got a story of my own! Last week, I was traveling for a work conference. I was in an awful mood - I may be in marketing, but five ..., Share your front desk stories! This group is for sharing, venting, laughing, networking and navigating the world of hospitality., Here’s the thing: your life is more important than your job. If you’re experiencing a medical emergency, get help. Full stop. If you are lucid and/or not choking, very clearly state “I am leaving now” by talking directly to them or leaving a note., , Give me my refund!!! Hey second time poster in the group. ( just a rant) I (19f) work for a very small hotel. With new management. Well I just got a call from a really angry man who said we owe him $160 as a refund and sat there for 5 minutes screaming about how im going to get him a refund. Witch I explained only managers can do., There are currently no snippets from TalesFromTheFrontDesk - No one told me, 2am cancel, fee of pleasure. Snippets are an easy way to highlight your favorite soundbite from any piece of. audio and share with friends, or make a trailer for ‎Full Retard., There are all kinds of scams. -Mr Patel, I'm the owner. -Call claiming to be IT, download this program to the computer so they can access the computer for whatever issue. Do not download the program. The cc scam you experienced, there is also one in which they will ask for a "common last name" to be transferred., This is definitely something your management needs to look into. If someone is paying for a suite then they should get a suite. Upgrades are only pending availability, not a guarantee. You want a guaranteed suite you book it and pay for it. It sounds like management did a poor job in training those front desk agents., Worked front desk for years. A frequent executive stayed once a month. He was good looking, quiet. Has a wife and they adopted two kids. Months into him staying, a very obvious lady of the night walked in asking how to get to his room. Cheating, hooking, etc. are as common at a hotel like rain in Seattle., Corporate backed you up and the hotel owner. The shiny's main customer is the franchise owner and that's why the staff get treated like crap often because the franchise owners are usually very cheap., The bill mentions that California law specifically forbids fraudulently calling a critter a service animal. CAPC §365.7. $1000 fine, six months in jail. Granted, the law is mostly for people trying to sell fake service dogs, but it's not saying that it's not about people trying to bring pets where they shouldn't... , Read the email. Check in is at 4. We’ll have your room ready by 3, perhaps earlier, but it largely depends on how busy we are. Check out is at 11. This week I had one person show up at 8:55 and another show up at 11:11, walk to the fro t desk and tell me “I’m here to check in” not ask, tell me they are checking in 5-8 hours early with ..., I would not want to be these managers, Definitely not the 2nd one 😱Make sure to like/subscribe/join the discord if you fancy! Subscribe: https://bit.ly/2Unr..., I sit in chairs 80% of the night. Tall swivel chair behind the front desk, or the big comfy chairs in the lobby. If it's hot and humid I'll take my laptop and the cordless phone into the breakfast room where the AC is better. I'm spoiled here by the …, 07-Aug-2018 ... r/TalesFromTheFrontDesk - And this, my friends, is why you don't put your... ... I hadn't seen the original post before, so I scrolled through it ..., Wish I could say this only happened once but it must have been 10-20 times a week at a busy airport location. Guest walks in with no booking and asks for a room after midnight., People recording customer service people as soon as they don’t get their own way has to be one of the worst things about social media. So basically every hotel in the area is fully booked including the one I work at, and I know people must be struggling to find rooms because I’ve gotten at least 3-4 calls/walk ins looking for rooms the last ..., Thoughts from the Front Desk. I'm on Day 5 of a 7-day stretch at work and I'm ready to eat this computer I'm typing on. Since me staring at the time isn't making it go any faster, I thought I'd be semi-productive and type out the thoughts I've been screaming in my head. For added fun, there will be no context, but anything you're curious about ..., For a change of pace, this story if from the front desk of a medical practice. A woman approached my desk today to sign in for her appointment, everything on fairly routine until she realizes she has a copay. "I have been coming here for literal months and have never had a copay, my insurance" blah blah blah., 793 votes, 68 comments. Long time no post, and it’s been great. I like to post about my most horrific moments, my therapist says writing about these…, You'd have to use really pure water to rinse otherwise mineral will dry on the mag strip and potentially harm the doors sensors. You should invent a device that sanitizes a lot of cards at once, patent it and sell it to hotels and any other company that uses some kind of key card system., She asked for pricing and it was about $160 for the night, warm weather and graduations and all. As long as her husband said it was okay they’d take it she said, so she was waiting on him to reply back. Then she said she’d had an issue at the hotel next door and I wanted to know what had happened, I thought she meant she’d had a poor stay., Business trips aka a cheaters paradise. Backstory: Anyone who has worked in a hotel will completely understand this. I have seen so many times people cheating on their SO while on a "Business trip." In two different hotels I worked at, I would have a bellman minimum 2-4 times a week tell me how the two co-workers have two separate rooms, but he ..., A printer logs all calls to the room and when the phone was answered. If after the third time, the Front Desk contacts LP to do a wellness check. The call log is saved for 30 days. Im seeing less and less wake up calls requests. I see mostly older travelers making the request., There's only one elevator which all of you tried to squeeze into. Holding the doors open so long, that little alert noise started to go off. You let your kids play with the call button in the elevator so my front desk phone kept ringing. One of your gigantic 7 feet tall nephews hit his head on the way out of the elevator; and somehow that's the ...